Refund policy

Return & Refund Policy

At Matcha Nagomi, we take great pride in the quality and freshness of our organic matcha sourced directly from Kagoshima, Japan. Because matcha is a perishable food product, we have specific guidelines regarding returns and refunds.

1. Satisfaction Guarantee We want you to love your matcha. If you are unsatisfied with your purchase, please contact us at matchanagomillc@gmail.com within 7 days of receiving your order. We will review your request and do our best to find a fair solution.

2. Damaged or Incorrect Items If your package arrives damaged or you received the incorrect item, please notify us within 48 hours of delivery. Please include:

• Your order number.

• A clear photo of the damaged/incorrect product and the packaging. We will arrange for a replacement to be sent to you at no additional cost or issue a refund for the affected item.

3. Returns of Perishable Goods Due to the nature of matcha as a food product, we cannot accept returns for items that have been opened or used. Unopened products in their original, sealed condition may be eligible for a return within 14 days of purchase. Please note that the buyer is responsible for return shipping costs.

4. Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [例: 5-10] business days.

5. Non-Refundable Situations

• Products that have been opened or are not in original condition.

• Orders delayed due to incorrect shipping addresses provided by the customer.

• Items returned without prior authorization.